JOIN THE TEAM

Bright People, Brighter Ideas

We’re on a mission to make our clients’ programs better, their jobs easier, and make them look good. We want to be a bright spot for our individual customers and make their incentive or event the bright spot for their company.

At Brightspot Incentives & Events, we are people people with a dedication to building unforgettable programs and events. Here you’ll find a passion for creativity and fanatical customer service. We combine exceptional execution, custom web development, industry-leading creative services, and award-winning incentive designs to drive motivation and real results.

Open Positions

Proposal & Solutions Design Manager

Seeking a creative, business-minded designer to oversee strategy and development of proposals, sales presentations, and graphic design. This individual will be collaborate with Sales to craft customized, creative solutions, including discovery of client needs, services recommendations, scope of work, and detailed budgets of incentive trips, sales contests, and corporate events.

Main Responsibilities

  • Creative development and pricing of Brightspot’s services, including proposals, budgets, and detailed scope of work (SOW)
  • Both manage and individually develop proposal deliverables (in Word or PowerPoint formats)
  • Collaborate with cross-functional teams from Sales, Hotel Sourcing, and Web Development to recommend client services to help close new business and enhance year-over-year programs
  • Be the traffic cop for overall proposal management and timeline of proposal deliverables
  • Collaborate with Sales to identify client needs, Brightspot value proposition, proposal strategy, and customized proposal deliverables, including leading brainstorm meetings to drive creativity and proposal strategy on client and program deliverables
  • Provide short-format Quotes budgets supporting Operations program managers
  • Identify growth opportunities, develop strategies, value propositions, service positioning, and other creative programs to differentiate Brightspot from its competitors
  • Stay up to date with industry trends
  • Maintain Sales Pipeline report including attending weekly sales meetings, monitoring deliverables, and ensuring timelines are met
  • Assist with Product Management of incentive software (Ignite), event management registration (Unite), mobile event apps, and more
  • Quality control of client program websites for grammar and design consistency
  • Manage special projects for internal continuing education program (CE&D) to drive employee education and monthly company-wide meetings (called 11:11) to discuss industry trends and ideas
  • Attend suppler educations session in our office and light travel to industry tradeshows and events

Reports to

  • President

Direct Reports

  • Graphic Designer

Minimum Qualifications

  • Four-year degree in Marketing, Communications, or related field
  • 5-7 years of relevant experience
  • Excellent written and visual communications
  • Creativity in event and incentive program design and visual communications
  • Professional expertise within Microsoft Office Suite
  • Strong work ethic and demonstrated ability in managing multiple/competing priorities
  • Strong organization and multi-tasking skills

Technical Requirements

  • Professional expertise with PowerPoint, Word, and Excel
  • Knowledge of Adobe Creative Suite preferred

Bring to the table

  • A motivated and creative approach to new service ideas
  • Strategic thinking
  • Strong work ethic
  • Organization
  • Accountability to deadlines
  • Attention to detail
  • Self-starter
  • Personal passion for travel is a plus

Estimated Time Allocation

  • Design & budgeting of Incentive Programs            50%
  • New business pitch development                            20%
  • Graphic Design supervision                                     20%
  • Special Project oversight                                          10%

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Business casual environment


Marketing Program Coordinator

Overview

The Marketing Program Coordinator is responsible for operational support of sales incentive award programs, training & enablement incentives, and sales promotions/contests; as well as administering the fulfillment of awards and offering customer support to award recipients. The individual in this position will be challenged to drive a high level of service excellence and an attitude of ownership and big picture vision for program success and client satisfaction.

Main Responsibilities

  • Work with program manager to implement and administer marketing programs (incentives & events)
  • Provide email and telephone support to program stakeholders and participants
  • Track and analyze program results; prepare client reports/presentations as needed
  • Coordinate with external suppliers for award fulfillment and delivery
  • Coordinate with IT staff to develop/maintain custom program websites
  • Communicate project statuses to program manager and keep all program facets organized and efficient
  • Partner with program manager to recommend creative solutions, program enhancements, process improvements, and develop best practices

Reports to

  • Program Manager

Minimum Qualifications

  • Four-year degree in Business, marketing, or related field
  • 2-5 years of relevant experience
  • Experience with CMS (website maintenance such as Press, News, Leadership, etc.)
  • Strong work ethic, organization and multitasking skills
  • Strong Microsoft Office Suite Knowledge & Experience
  • Excellent written and verbal communication skills
  • Creativity in program design and communications a plus

Bring to the table

  • Energy and positivity
  • Customer service and problem-solving skills
  • Quick-thinking
  • Accountability
  • Attention to detail

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Jeans casual environment

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Preferred)
  • Microsoft Excel: 2 years (Preferred)
  • Microsoft Powerpoint: 2 years (Preferred)

Education:

  • Bachelor’s (Required)


Support & System Technician I

The individual in this position will be challenged to drive a high level of service excellence and an attitude of ownership for program success and client satisfaction.

Main Responsibilities

Helpdesk Support

  • Coordinate activities in support of user training and assistance requests for all applications
  • Act as the single point of contact to employees for all types of service requests
  • Collaborate with users and IT personnel to ensure that user assistance is being provided effectively
  • Provide regular updates to the employees regarding resolution and progress status
  • Train users in learning new company-provided applications and assists in problem-solving for applications issues
  • Assess ticket resolution time frame and coordinate resolution schedules with employees
  • Tests new software applications and recommends purchases where required
  • Document common technical support resolutions in the Spear One support wiki

CMS Support

  • Offer technical support for a web based content management system (CMS) using HTML and CSS
  • Troubleshoot issues with CMS features, pages and functionality
  • Create new instances of event registration sites using the CMS tool
  • Set up web domains, email accounts, phone lines and SSL certificates to support event registration programs
  • Offer training on the CMS tool

System and Network Administration

  • Manage user access, permissions, and roles in Windows Server 2008 R2
  • Restore file backups
  • Manage periodic system upgrades and patches
  • Troubleshoot network access issues
  • Perform network and PC preventative maintenance to ensure network and data integrity
  • Communicate schedule changes to clients as needed
  • Ensure fast turnaround of customer requests
  • Create monthly ticket reports for management

Reports to

  • IT Director

Minimum Qualifications

  • Four-year degree in a technology related discipline or applicable technology certifications.
  • 2-4 years of relevant experience
  • Experience working with website Content Management Systems (CMS)
  • Basic HTML and CSS Knowledge
  • Support experience with Microsoft Office Suite
  • Strong work ethic and demonstrated ability in managing multiple/competing priorities
  • Strong organization and multi-tasking skills
  • Excellent written and verbal communication skills

Estimated Time Allocation

  • Addressing technical helpdesk related tickets 40%
  • Supporting web based CMS requests 35%
  • System and network support 15%
  • Application training 10%

Bring to the table

  • Customer service and problem-solving skills
  • Energy and positivity
  • Creativity
  • Accountability
  • Attention to detail

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Business casual environment


General Application


"Best Places" to work

Meetings & Conventions (M&C) Magazine named our company one of the best places to work in the meetings industry. We believe M&C correctly captured our fun environment, culture, teamwork, and care for each co-worker, which directly impacts the creativity, flexibility, and commitment we deliver to each client.

CONTINUING EDUCATION & DEVELOPMENT

We make a big commitment to staff development with a robust CE&D program, unlike any other in our industry. Subject matter experts drive trainings in each focus area in addition to keeping the team abreast of trends and best practice learnings. With monthly collaborative thinkstorms termed “11:11” meetings, bi-weekly trainings from internal and external speakers, a dedication to achieving industry certifications and more, our team earns over 1,600 CE hours each year!

So, are you ready to work with us?

Because we’re ready to work with you.

Work With Us