JOIN THE TEAM

Bright People, Brighter Ideas

We’re on a mission to make our clients’ programs better, their jobs easier, and make them look good. We want to be a bright spot for our individual customers and make their incentive or event the bright spot for their company.

At Brightspot Incentives & Events, we are people people with a dedication to building unforgettable programs and events. Here you’ll find a passion for creativity and fanatical customer service. We combine exceptional execution, custom web development, industry-leading creative services, and award-winning incentive designs to drive motivation and real results.

Open Positions

Graphic Designer

Overview

Entry-level graphic designer for client deliverables and sales presentations. Candidate will have proficient knowledge of Adobe Creative Suite and Microsoft PowerPoint to complete required deliverables and be comfortable in all phases of graphic design from initial conception to project execution.

Main Responsibilities

  • Create innovative and relevant design solutions for a range of projects, including program identity, logos, flyers, collateral, stationery, sales collateral (i.e. decks and proposals), website, email, and social media graphics
  • Prepare files for print and digital delivery according to specs
  • Work closely and collaboratively with the sales and internal client project teams
  • Strong coordination with client program teams as well as external partners to establish creative intent
  • PowerPoint presentations for sales proposals
  • Interact with IT staff to develop artwork for program websites
  • Recommend creative solutions and develop best practices
  • Communicate project statuses to program manager

Reports to

  • Solution Design Manager

Minimum Qualifications

  • Four-year degree in Graphic Design, Visual Communication, or related field
  • 1-3 years of relevant experience
  • Strong and varied portfolio of design works, showing solution to business problems through effective design
  • Understanding and adherence to brand guidelines for Fortune 1000 companies
  • Deadline driven and able to prioritize multiple/competing priorities
  • Ability to learn quickly, produce in a fast-paced environment and work well under pressure
  • An eye for quality and consistency and attention to detail
  • Strong drive and personal accountability – takes ownership of projects; able to run with minimal oversight
  • Effective verbal and written communication skills
  • Able to work independently and within a team
  • Proficient in Adobe Creative Suite and Microsoft PowerPoint
  • HTML and web design experience is a plus

Bring to the table

  • A motivated and creative approach to problem solving and ability to deliver fresh relevant concepts for client
  • Creativity
  • Energy and positive outlook
  • Strong work ethic
  • Accountability
  • Attention to detail

Estimated Time Allocation

  • Client Project Theming & Art Execution 50%
  • Internal Marketing Design 25%
  • Proposal Creation (PowerPoint) 25%

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Business casual environment


Help Desk Coordinator

The individual in this position will be challenged to drive a high level of service excellence and an attitude of ownership for program success and client satisfaction.

Main Responsibilities

Helpdesk Support

  • Coordinate activities in support of user training and assistance requests for all applications
  • Act as the single point of contact to employees for all types of service requests
  • Collaborate with users and IT personnel to ensure that user assistance is being provided effectively
  • Provide regular updates to the employees regarding resolution and progress status
  • Train users in learning new company-provided applications and assists in problem-solving for applications issues
  • Assess ticket resolution time frame and coordinate resolution schedules with employees
  • Tests new software applications and recommends purchases where required
  • Document common technical support resolutions in the Spear One support wiki

CMS Support

  • Offer technical support for a web based content management system (CMS) using HTML and CSS
  • Troubleshoot issues with CMS features, pages and functionality
  • Create new instances of event registration sites using the CMS tool
  • Set up web domains, email accounts, phone lines and SSL certificates to support event registration programs
  • Offer training on the CMS tool

System and Network Administration

  • Manage user access, permissions, and roles in Windows Server 2008 R2
  • Restore file backups
  • Manage periodic system upgrades and patches
  • Troubleshoot network access issues
  • Perform network and PC preventative maintenance to ensure network and data integrity
  • Communicate schedule changes to clients as needed
  • Ensure fast turnaround of customer requests
  • Create monthly ticket reports for management

Reports to

  • IT Director

Minimum Qualifications

  • Four-year degree in a technology related discipline or applicable technology certifications.
  • 2-4 years of relevant experience
  • Experience working with website Content Management Systems (CMS)
  • Basic HTML and CSS Knowledge
  • Support experience with Microsoft Office Suite
  • Strong work ethic and demonstrated ability in managing multiple/competing priorities
  • Strong organization and multi-tasking skills
  • Excellent written and verbal communication skills

Estimated Time Allocation

  • Addressing technical helpdesk related tickets 40%
  • Supporting web based CMS requests 35%
  • System and network support 15%
  • Application training 10%

Bring to the table

  • Customer service and problem-solving skills
  • Energy and positivity
  • Creativity
  • Accountability
  • Attention to detail

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Business casual environment


General Application


"Best Places" to work

Meetings & Conventions (M&C) Magazine named our company one of the best places to work in the meetings industry. We believe M&C correctly captured our fun environment, culture, teamwork, and care for each co-worker, which directly impacts the creativity, flexibility, and commitment we deliver to each client.

CONTINUING EDUCATION & DEVELOPMENT

We make a big commitment to staff development with a robust CE&D program, unlike any other in our industry. Subject matter experts drive trainings in each focus area in addition to keeping the team abreast of trends and best practice learnings. With monthly collaborative thinkstorms termed “11:11” meetings, bi-weekly trainings from internal and external speakers, a dedication to achieving industry certifications and more, our team earns over 1,600 CE hours each year!