JOIN THE TEAM

Bright People, Brighter Ideas

We’re on a mission to make our clients’ programs better, their jobs easier, and make them look good. We want to be a bright spot for our individual customers and make their incentive or event the bright spot for their company.

At Brightspot Incentives & Events, we are people people with a dedication to building unforgettable programs and events. Here you’ll find a passion for creativity and fanatical customer service. We combine exceptional execution, custom web development, industry-leading creative services, and award-winning incentive designs to drive motivation and real results.

Open Positions

Marketing Program Manager

Overview

Seeking a creative and detail-oriented Marketing Program Manager to plan and operate client-based sales, recognition, and training incentive programs and events. This individual will collaborate with their program team, web developers, graphic designers and suppliers to design, develop and execute incentive programs. The ideal candidate for this position is one who offers a well-balanced mix of marketing creativity, excellent client service skills, and detailed project management/administration.

Main Responsibilities

· Design, plan & operate client-based sales/training incentive programs and events

· Recommend creative solutions, program enhancements, process improvements, and develop best practices

· Provide art direction to graphic designers for themed-art used in print & electronic collateral

· Work with IT/Web Development staff to develop customized program websites

· Create marketing communications for web, collateral and program related material

· Manage fulfillment of awards (gift cards, merchandise, experiential) and promotional items

· Coordinate logistics & manage on-site events for small meetings & group incentive travel, which requires up to 20% of concentrated travel

· Provide financial stewardship of client program funds; reconcile client budgets; and perform financial analysis

· Manage team of Program Specialists to achieve the above with service excellence

Reports to

· Director of Incentives

Minimum Qualifications

· Four-year degree in marketing, communications or related field

· 5-7 years of relevant program management experience

· Experience in client and committee management

· Excels at customer service and proactively diagnosing client needs

· Creativity in program design and visual communications

· Excellent written and verbal communication skills

· Strong work ethic and demonstrated ability in managing multiple/competing priorities

· Strong Microsoft Office Suite knowledge & experience

· Management experience

Bring to the table

· Motivated self-starter

· Personal passion for service excellence

· Strategic thinking

· Strong “achiever” work ethic

· Organization

· Accountability to deadlines

· Attention to detail

· Able to travel up to 20%

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Smart casual environment


Help Desk Coordinator

The individual in this position will be challenged to drive a high level of service excellence and an attitude of ownership for program success and client satisfaction.

Main Responsibilities

Helpdesk Support

  • Coordinate activities in support of user training and assistance requests for all applications
  • Act as the single point of contact to employees for all types of service requests
  • Collaborate with users and IT personnel to ensure that user assistance is being provided effectively
  • Provide regular updates to the employees regarding resolution and progress status
  • Train users in learning new company-provided applications and assists in problem-solving for applications issues
  • Assess ticket resolution time frame and coordinate resolution schedules with employees
  • Tests new software applications and recommends purchases where required
  • Document common technical support resolutions in the Spear One support wiki

CMS Support

  • Offer technical support for a web based content management system (CMS) using HTML and CSS
  • Troubleshoot issues with CMS features, pages and functionality
  • Create new instances of event registration sites using the CMS tool
  • Set up web domains, email accounts, phone lines and SSL certificates to support event registration programs
  • Offer training on the CMS tool

System and Network Administration

  • Manage user access, permissions, and roles in Windows Server 2008 R2
  • Restore file backups
  • Manage periodic system upgrades and patches
  • Troubleshoot network access issues
  • Perform network and PC preventative maintenance to ensure network and data integrity
  • Communicate schedule changes to clients as needed
  • Ensure fast turnaround of customer requests
  • Create monthly ticket reports for management

Reports to

  • IT Director

Minimum Qualifications

  • Four-year degree in a technology related discipline or applicable technology certifications.
  • 2-4 years of relevant experience
  • Experience working with website Content Management Systems (CMS)
  • Basic HTML and CSS Knowledge
  • Support experience with Microsoft Office Suite
  • Strong work ethic and demonstrated ability in managing multiple/competing priorities
  • Strong organization and multi-tasking skills
  • Excellent written and verbal communication skills

Estimated Time Allocation

  • Addressing technical helpdesk related tickets 40%
  • Supporting web based CMS requests 35%
  • System and network support 15%
  • Application training 10%

Bring to the table

  • Customer service and problem-solving skills
  • Energy and positivity
  • Creativity
  • Accountability
  • Attention to detail

Full-time position

Competitive salary

Benefits package (medical, dental, paid vacation, 401k)

Business casual environment


General Application


"Best Places" to work

Meetings & Conventions (M&C) Magazine named our company one of the best places to work in the meetings industry. We believe M&C correctly captured our fun environment, culture, teamwork, and care for each co-worker, which directly impacts the creativity, flexibility, and commitment we deliver to each client.

CONTINUING EDUCATION & DEVELOPMENT

We make a big commitment to staff development with a robust CE&D program, unlike any other in our industry. Subject matter experts drive trainings in each focus area in addition to keeping the team abreast of trends and best practice learnings. With monthly collaborative thinkstorms termed “11:11” meetings, bi-weekly trainings from internal and external speakers, a dedication to achieving industry certifications and more, our team earns over 1,600 CE hours each year!