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Brightspot Careers

Program Manager - Meetings & Incentive Travel

The Position

Mid-level meeting planner to manage meetings and incentive travel programs. Ideal candidate will have a minimum of 5-7 years of experience in: meeting planning, onsite event execution, vendor supervision, budget management, people management and a strong knowledge of global incentive travel markets. The individual in this position will be challenged to drive a high level of service excellence and an attitude of ownership for program success and client satisfaction, and the development of their direct reports.

Main Responsibilities

  • Manage full-service meetings, events, and group incentive travel, both domestically & internationally
  • Customer relationship management
  • Strong knowledge of program/event management and budget maintenance
  • Travel to meeting locations to coordinate logistics & manage on-site events
  • Collaborate with graphic designers to create themed art for websites, print & electronic collateral, and promotional items
  • Collaborate with IT/web developers to customize registration websites, program apps, & electronic communication
  • Collaborate with Air Travel Team to coordinate all attendees’ travel needs
  • Collaborate with Print Partners to produce and distribute print pieces
  • Recommend creative solutions and develop best practices
  • Manage email and telephone support to program stakeholders and participants
  • Manage assigned Program Specialist(s) on team, including yearly performance review

Reports to

  •  Director of Events

Minimum Qualifications

  • Four-year degree in hospitality, marketing, communications, or related field; CMP designation a plus
  • 5-7 years of relevant meeting planning experience, including planning incentive events, combined with strong knowledge of incentive travel markets
  • On-site event coordination & vendor management experience, including third-party vendors
  • Experience working with hotels, DMCs, transportation companies, and talent agencies
  • Creativity in program design and communications
  • Manage internal & external budgets and expenses
  • Experience managing and developing direct reports
  • Excellent written and verbal communication skills
  • Experience using Basecamp Project Management Tool or similar
  • Intermediate to advanced level of experience with Excel
  • Travel required; approximately 25%

Bring to the Table

  • Leadership skills
  • Customer service and problem-solving skills
  • Strong work ethic and demonstrated ability in managing multiple/competing priorities
  • Energy, enthusiasm, and positivity
  • Personal passion for travel
  • Accountability
  • Attention to detail

Benefits

  • Full-time position
  • Competitive salary
  • Benefits package (medical, dental, paid vacation, 401k)
  • Jeans casual environment
  • Hybrid schedule (3 days in office; 2 days work from home)

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